At Candlewood Acupuncture, our goal is to provide timely, high-quality care to every patient. When an appointment is missed without notice, it prevents another patient from receiving needed care and disrupts our clinical schedule. To ensure fairness and consistent access, we have established the following no-show and cancellation policy.
What Counts as a No-Show
An appointment is considered a no-show when a patient:
- Does not arrive for a scheduled appointment.
- Cancels or reschedules with less than 24 hours’ notice.
- Arrives so late that the appointment cannot be completed and must be rescheduled.
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Cancellation and Rescheduling Requirements
If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. You may cancel by:
- Calling our office at 917-740-0027
- Sending a message through the patient portal
- Replying to your appointment reminder text or email (when available) Providing advanced notice allows us to offer the appointment to another patient.
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No-Show Fees
A no-show fee of $40.00 may be charged for missed appointments or late cancellations. This fee is not covered by insurance and is the patient’s responsibility.
Repeated no-shows may require:
- A deposit to schedule future appointments
- Limiting appointment times to lower-demand hours
- Review of ongoing care needs with your provider.
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Exceptions
We understand that emergencies and unexpected circumstances occur. No-show fees may be waived for situations such as:
- Medical emergencies
- Hospitalization
- Severe illness
- Significant transportation or weather issues
Exceptions are granted at the discretion of our office and must be documented.
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Practice Responsibilities
We commit to:
- Providing appointment reminders by text, email, or phone
- Offering multiple ways to cancel or reschedule
- Communicating any changes or delays as soon as possible
- Respecting your time and providing care promptly
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Patient Responsibilities
We ask our patients to:
- Attend scheduled appointments whenever possible
- Notify us promptly if plans change
- Maintain updated contact information
- Arrive on time to allow for a complete visit
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Acknowledgment By scheduling an appointment with Candlewood Acupuncture, you acknowledge and agree to follow this no-show and cancellation policy.
